Policy on your rights in Relation to your data:

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Subject access request policy:

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Subject access request form:

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Data breach policy:

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Eris Media Solutions Limited (“We”) are committed to protecting and respecting your privacy.

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This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.erismedia.co.uk you are accepting and consenting to the practices described in this policy.

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For the purpose of the Data Protection Act 1998 (the "Act"), the data processor is Eris Media Solutions Limited, Burlington House, Botleigh Grange Business Park, Southampton, SO30 2AF. The data controller is the user providing the data to us or the entity providing the data to us on your behalf.

With effect from 25 May 2018, the General Data Protection Regulation (“GDPR”) came into force, which changed the law. We collect, use and are responsible for certain personal information about individuals under this regulation.

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Information we collect from you

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We will collect and process the following data about you:

§    Information you give us. This is information about you that you give us or our agents by filling in forms on our site www.erismedia.co.uk ("our site") or by corresponding with us by phone, e-mail or otherwise. The information you give us will include your name, address, e-mail address and phone number.

§    Information we collect about you.

§    Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

§    information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.

§    Information we receive from other sources.

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Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

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Uses made of the information

We use information held about you in the following ways:

§    Information you give to us. We will use this information:

§    to advise you of changes to the services provided to your property;

§    to provide you with the information, products and services that you request from us;

§    to provide you with information about other goods and services we or our partners offer that are similar to those that you have already purchased or enquired about or relate to your property and the services available at your property;

§    to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. Where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data;

§    to notify you about changes to our service and/or our obligations;

§    to ensure that content from our site is presented in the most effective manner for you and for your computer.

§    Information we collect about you. We will use this information:

§    to advise you of changes to the services provided to your property;

§    to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

§    to improve our site to ensure that content is presented in the most effective manner for you and for your computer;

§    to allow you to participate in interactive features of our service, when you choose to do so;

§    as part of our efforts to keep our site safe and secure;

§    to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

§    to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

§    Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

 

Disclosure of your information

You agree that we have the right to share your personal information with:

§    Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

§    Selected third parties including:

§    business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;

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We will disclose your personal information to third parties:

§    In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.

§    If Eris Media Solutions Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

§    If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce any agreements; or to protect the rights, property, or safety of Eris Media Solutions Limited or our landlord clients, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

 

Our legal basis for processing your personal data

 

Specific contracts will enable us to process your data if you are a customer or supplier.

 

Where we store your personal data

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All information you provide to us is stored on our secure servers.

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Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

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Access to information

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The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request will be subject to a fee of £25 to meet our costs in providing you with details of the information we hold about you.

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You have a right, under the General Data Protection Regulation, to access the personal data we hold on you. To do so, you should made a subject access request. Your rights regarding this and details of how to do this are included in our Subject Access Request policy, available from our website (www.erismedia.co.uk), via email from enquiries@erismedia.co.uk or via post from Eris Media Solutions Limited, Burlington House, Botleigh Grange Business Park, Southampton, SO30 2AF

 

Changes to our privacy policy

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Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

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Your rights

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You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at enquiries@erismedia.co.uk.

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Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

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You have the following rights which are set out further in our Policy on your rights in relation to your data, available from our website (www.erismedia.co.uk), via email by requesting it from enquiries@erismedia.co.uk or via post from Eris Media Solutions Limited, Burlington House, Botleigh Grange Business Park, Southampton, SO30 2AF

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• Right of Access

• Right to Correction

• Right of Erasure

• Right of Restriction

• Right to Data ‘Portability’

• Right to Object

• Right not to have automated decisions made about you

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Contact

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Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to enquiries@erismedia.co.uk.

 

Complaints

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Should you wish to make a complaint, please request a complaints form from enquiries@erismedia.co.uk.